 | Same experience as Steph--expensive bed, cheap replacement
rating: 1
ORIG REVIEW 11/20: My Premier Comfort Quilt started leaking after only 4 months of use (it was advertised as suitable for everyday use), and they replaced it with a cheaper Premier Classic. They INSIST it's the same exact bed except for the mattress cover (a $30 price hike for a different material mattress cover?). Meanwhile, it's not nearly as deep (2 inches less)... and the Premier Classic mattress is dwarfed by the Comfort Quilt mattress cover.
The Comfort Quilt bed was like a real bed, while the Premier Classic is like a cheap inflatable camping mattress. I feel like I'm on the floor, while the previous mattress felt like a bed. Yet even though it's supposedly the same exact bed, they won't replace mine with the one I originally bought. Why not? BECAUSE IT'S NOT THE SAME BED AND THEY KNOW IT. They replace a $180 bed with a $150 bed and pocket the difference. I'm now waiting for my second cheap replacement. I'm not too confident.
And the customer service reps are rude and patronizing. They treat you like you're insane, or at best, lying.
EDIT 11/24: Yes, and of course today for the SECOND time I was sent the cheaper Premier Classic as a replacement for the more expensive Comfort Quilt. This time I refused delivery. These people are really outrageous.
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Amazon ships the wrong product!
rating: 3
If you order the AeroBed Premier Comfort Quilt bed make sure that is what you actually receive. I received the AeroBed Premier Classic, which is a less expensive AeroBed. And when I sent Premier Classic back for replacement I recieved the same thing again. There is obviously a problem with Amazon's inventory. Be careful!
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Aerobed - I finally sleep pain-free every night!
rating: 5
I have slept on an Aerobed product for over five years - every night. After trying the standard box spring and mattress, futon, foam mattress, and water bed, and continually waking with pain in my back, I turned to air as a last resort. I have been virtually pain-free since I began sleeping on Aerobeds, and I will never turn back!
My husband sleeps on a standard box spring and mattress. I use a standard box spring as well, and put my standard-size twin Aerobed right on top of it. Both box springs sit in a king-size bed frame, and we dress the bed with matching twin fitted sheets. It looks terrific.
I have two German Shepherd dogs who jump on the bed, two teenaged sons who tend to visit on the bed - we often have lots of pounds hanging out on the bed, and the Aerobed has been able to sustain the activity nicely.
I always have a spare in my closet, just in case the bed develops a leak - and they do leak. I have found the normal lifespan to be about one year for nightly use. Patching material comes with the Aerobed, and I have successfully repaired one leak. Most are miniscule, and I can't seem to find them on the mattress. The Premier Comfort Quilt model seems to offer some additional protection to the mattress, and I am hoping my current bed, in use for about a year, will continue to serve me well. If not, I will replace it - with another Aerobed!
Finding Aerobeds on sale is getting easier and easier, and my last two beds have come from Amazon, purchased on sale, new, with free shipping. Not bad!
I travel everywhere with an Aerobed, and even had one shipped abroad to meet me on a trip to Switzerland. I cannot imagine sleeping on a standard mattress again. It takes a few nights to get used to sleeping on the Aerobed, but it is well worth the investment. I am a huge fan.
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Great if it doesn't spring a leak
rating: 3
I've ordered two of these mattresses, and I'd give them five stars if the only considerations were comfort and ease of setup.
When I deflated the first mattress, I accidentally removed the entire discharge valve instead of opening the valve's latch. The valve is not easy to get back in. My father did the same thing, independently, when he deflated the second mattress. The second mattress also had the comparatively minor problem of losing some amount of its air after it was inflated, so it would never stay quite at the ideal firmness.
However, the major problems I've seen are with the longevity of the mattress and with Aero's return processing.
Neither of the two mattresses has had the lifetime I expected. We used the first one for the equivalent of several months, but it's developed a serious leak. The second mattress, which leaked from the beginning, as explained above, developed a worse leak after my father used it for several weeks this summer. We decided to ask Aero to replace this mattress under warranty. I called Aero, I was told to fax the original receipt to them for a replacement, and I was assigned an order number for the return. On the fax cover sheet I provided the return order number and my parents' address as the destination for the replacement.
A week later, my mother called to tell me the label she needed to ship back the old mattress had not yet shown up from Aero. I called Aero and was told they had not received my fax. When I explained that I had the fax delivery confirmation, Aero asked if I had put "Attention: (agent's name)" on the cover sheet. This was the first I had heard of any such notation. Three phone calls and three emails later, Aero had my receipt and agreed to send out the label.
A week later, my mother called to tell me the label had still not arrived. I called Aero, and they provided me the mailing address to which the old mattress should be sent, and they promised to send a new mattress as soon as I gave them a tracking number for the old mattress's shipment.
After a separate, daylong saga getting UPS to pick up the old mattress, I emailed Aero with the tracking number. Eleven emails later (six of mine, five of Aero's), Aero sent the correct tracking number of the replacement. Unfortunately, the tracking information says that the replacement is wending its way to FORTLAUNDERKING, FL. (It was supposed to go to Fort Lauderdale, FL.) NOTE: I've changed the corrupted city name and the actual city name slightly for the purposes of this story. Perhaps more seriously, the street address has also been misspelled.
Another phone call and several emails later, UPS and Aero both assert that since the zip code is correct, the shipment will find its way to the correct place. And Aero is at the point of using all upper-case text (Biff lives, for any old Usenet hounds out there!) in its replies to my pesky emails.
I'm just wondering what my parents will actually find inside the shipping box. :)
All that having been said, I appreciate Aero's promise to replace the faulty mattress and their shipment of the replacement before the old mattress was back in their hands.
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