| PRODUCT DETAILS | | Briel ED171ATB Space Saver Multi-Pro One Group Thermo Block Espresso Machine with Built-In 10-Cup Drip Coffeemaker, Steel/Silver |
| User Reviews |  | Parts missing NO service
rating: 2
I would think twice about purchasing anything from Briel, the company refuses to send parts that were not with the machine. It was clear in the packaging that the two peices NEEDED to use the espresso maker were not included. When I contacted the USA distibuter( Cafe West of Medford Oregon) AND Briel directly I was met with piss poor service, actully NO service 4 attempts have gone un answered. I am still waiting to hear back from Amazon as to what they can do for me. This product was purchased for its dual use of coffee and espresso, to this date I still have not been able to try the espresso maker, the coffee pot portion is ok but is flimsy plastic and the lid pops off very easy, this is something you dont notice in the pictures since it looks like metal. In fact its a thin piece of metal glued to plastic. SO far the coffee maker is OK but I am not overly impressed, this could be from the pure lack of customer support.
I am sure Amazon will take care of any problem as they are a great company but it truely sucks that I may have to send the enitre machine back just to get 2 small pieces.
I would seriously consider other coffee makers before commiting to what seems to be a crappy company.
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Do Not Buy This Product
rating: 1
Although Amazon was very good in sending out a replacement for the first one which was defective, the second unit is defective as well. Also, both units were actually dirty and showed poor workmanship. Either I got two from a bad batch or this company has poor quality control.
Again, Amazon was good but the product as the kids say 'sucks'.
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Briel ED171ATB Space Saver Multi-Pro One Group Thermo Block Espresso Machine with Built-In 10-Cup Drip Coffeemaker, Steel/Silver
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